Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with Australian privacy laws.

1. Our Commitment to Your Privacy

Waverley Gardens Natural Therapies is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store and disclose your personal information when you visit our website or receive treatment from us.

2. What Personal Information We Collect

We may collect personal information including:

Your full name
Phone number and email address
Date of birth
Address
Emergency contact details
Health history and medical information relevant to treatment
Appointment and payment details
Any information you provide via contact forms or booking systems

Health information is considered sensitive information and is handled with strict confidentiality.

3. How We Collect Your Information

We collect information when you:

Book an appointment online
Complete a client intake or health history form
Contact us via email, phone or website form
Attend a consultation or treatment session

We may also collect limited website usage data through cookies or analytics tools to improve website performance.

4. Why We Collect Your Information

We collect your information to:

Provide Bowen Therapy treatments safely and effectively
Assess your health history and suitability for treatment
Manage appointments and payments
Communicate with you about bookings or services
Meet legal and professional record-keeping requirements

We only collect information that is necessary to provide our services.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information.

Your information may only be disclosed:

If required by law
With your consent
To trusted third-party service providers (such as secure booking or payment platforms) who assist in operating the practice

These providers are required to handle your information securely.

7. Access and Correction

You may request access to the personal information we hold about you. If any information is incorrect or outdated, you may request correction.

Please contact us in writing using the details below.

8. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic. You can disable cookies through your browser settings if preferred.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Waverley Gardens Natural Therapies
ChrisBowenTherapyMelbourne@gmail.com

(03) 9790 1088